Apparently Veoserv has cocked up.

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MC version: 1.6.4

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Server is still in 'testing' phase with this modpack, so …

Subject: Apparently Veoserv has cocked up. Sun Sep 16, 2012 1:53 am

As far as I'm aware, the simplest way to say this, is that the service we have been renting has been completely reset. No worlds, plugins, files, mods - Nothing. Everything we have done in the past half year is gone.
I have already sent a strongly worded support ticket to Veoserv expecting full compensation if they cannot restore everything.

I'll reply to this topic as more information comes, I've noticed a lot of you have tried to join in the past few hours, and I apologize.

Forloftol

Subject: Re: Apparently Veoserv has cocked up. Sun Sep 16, 2012 4:23 am

This is Perri's reply:

Hi Douglas,

I can completely understand your frustration. I just took a look, and indeed all of your files appear to have been reset... this is very bizarre;
We have not deleted your files or reinstalled your service, nor is it possible for the control panel to do so automatically without any human intervention. Because of this, I can guarantee you that this is not an issue directly related to human or software error at our end.

We keep backups daily, although it may be a few hours old. I will restore this backup for you now and let you know when it has been completed :-)

Regards,

Perri
VeoServ Ltd.
Company No. 07997280

Subject: Re: Apparently Veoserv has cocked up. Sun Sep 16, 2012 4:41 am

Hi Douglas,

I have now restored all of the files. Something that is important to note is that any files you have deleted previously will be restored after the backup. You can delete these files again. This is due to an old bug in our backup system that was fixed last night :-)

Regards,

Perri
VeoServ Ltd.
Company No. 07997280

My reply:

Thanks Perri, all my players and staff will be glad to hear this news! This seemed to have happened overnight when nobody was on so I doubt anyone will have any issues with this. Thanks for your support.

Douglas

Douglas Bacon, Managing Director
Blazing Studios Ltd.
Employee No. 00000001

His FUCKING GLORIOUS reply:

:-)

Regards,

Perri
VeoServ Ltd.
Company No. 07997280

Subject: Re: Apparently Veoserv has cocked up. Sun Sep 16, 2012 4:44 am

I love Perri so fucking much, just for that reply. <3

Staff Officer Posts : 816 Join date : 2012-06-29

Veoserv has the best customer support ever.

Subject: Re: Apparently Veoserv has cocked up. Sun Sep 16, 2012 5:26 am

Interesting, at least Perri is so amazing that he would automatically offer to reload the backup. So are there any immediate problems anyone has noticed?

Subject: Re: Apparently Veoserv has cocked up. Sun Sep 16, 2012 7:11 am

Everybody's player files have been reset - For those of you that don't know what that means; your inventories have been wiped clean, all your chests are fine though, so there shouldn't be too much of a problem.

Trusted Posts : 34 Join date : 2012-08-20

shoutout to perri

Posts : 36 Join date : 2013-02-14 Age : 24 Location : Mars?

I <3 perri

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